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Author Topic: Can't download ringtones because "the file type is not supported"  (Read 2117 times)
imakeujealuz
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« on: March 12, 2009, 08:19:19 AM »

Ok, so normally I go to www.myxertones.com and download all of my ringtones from there. For those of you who arent familiar with myxertones.com, you go there, choose a song, and send it to your phone via a text message. From the text you click on the link and it brings you to a webpage where you download the song and save it to your phone or memory card. I have done this forever, and when I first got this phone it was working fine. Yesterday I sent myself a few ringtones and when I try to download it, I get an error message saying "This file will not be downloaded because the locked file type is not supported on this device." I never deleted anything or changed any settings so I have no idea what happened. I tried restarting my phone, taking the battery out, and checking the settings. As far as I can see everything is fine. I tried to download on both Internet Explorer and Opera Mobile. Can anyone help please? I need ringtones!    

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TrueEddie
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« Reply #1 on: March 12, 2009, 10:04:34 AM »

what is the filetype of the files? .mp3?
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imakeujealuz
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« Reply #2 on: March 12, 2009, 03:26:24 PM »

i'm not exactly sure. i think they are .mp3's (thats what i always figured most music was downloaded off the internet). but after i download them, my phone is playing them through windows media player and automatically saving them as .wma's. how would i find out if they are originaly mp3's?
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TrueEddie
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« Reply #3 on: March 13, 2009, 06:13:19 AM »

i'm not exactly sure. i think they are .mp3's (thats what i always figured most music was downloaded off the internet). but after i download them, my phone is playing them through windows media player and automatically saving them as .wma's. how would i find out if they are originaly mp3's?

I don't know, maybe on the company's website?  I know when I download songs from the sprint music store they are .wma, so they could be that also.  But it doesn't matter if it's .mp3 or .wma, both are supported by our phones.  If it is something else there could be a problem. 

Can you download it too you PC first and then transfer to your phone?
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